Low-Cost Internet Program
InterConnection has partnered with Mobile Citizen to provide the Low-Cost Internet Program on our ConnectAll.org online store, which is available to individuals that satisfy the program’s eligibility requirements. Nonprofit organizations must contact Mobile Citizen directly to participate in this program.
The cost of a new internet package is $110.95; a one-time payment of $99.00 for the hotspot device (+$9.90 tax, if applicable), and $11.95 for the first month of internet service. The payment card will be automatically charged $11.95 for the service cost each month.
The internet program is only available through ConnectAll.org and payments must be made by credit card; we are not able to accept cash payments for hotspot or service costs. Due to COVID-19, we are not currently offering an in-store pickup option – all orders will be shipped to the customer.
Frequently Asked Questions
Our low-income eligibility requirements are based on various factors. You can qualify by meeting just one of the following criteria:
• SNAP/EBT card, WIC voucher, or Approval Letter
• Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI) Enrollment
• Head Start Enrollment
• Low-Income Home Energy Assistance Program (LIHEAP) award letter
• Your child participates in the Free or Reduced Lunch Program
• Section 8, Federal Public Housing Assistance, or Temporary Assistance for Needy Families (TANF)
• Social Security, Veteran Administration, Retirement/Pension or Unemployment Benefits statement
• Pell Grant letter of approval
Refund Requirements:
Please note that meeting the return requirements does not guarantee a refund. Refunds are determined on a case-by-case basis at InterConnection’s sole discretion. Furthermore, any missing, damaged, or otherwise compromised items may result in a reduction of returned funds. In order to request a refund, the following criteria must be met:
• Contact InterConnection within 10 business days of the order’s delivery date.
• All original packaging and contents must be present and in pristine condition.
Hotspot Warranty
Hotspot packages are covered by a 6-month warranty. After the 10-business-day return-for-refund window has passed, a defective hotspot can be returned for a replacement through Mobile Citizen.
After purchasing a new internet package, we strongly suggest testing the hotspot at home (or the main location it will be used) as soon as possible to ensure that:
• The location receives a strong, steady signal.
• There are no problems with the device or connection.
Returning Defective Hotspot for a Replacement
In the event that a hardware or component issue develops with the hotspot, you must contact Mobile Citizen for troubleshooting and support.
Note: If a replacement is needed, you MUST contact Mobile Citizen at 877-216-9603. InterConnection is not able to approve provide hotspot replacements – Mobile Citizen is the only one that can approve/process hotspot replacements.
Who Do I Contact?
InterConnection has partnered with Mobile Citizen to offer this Low-Cost Internet Program, and each partner provides support on specific topics. Here’s who you should contact for issues or questions regarding:
• Billing, Refunds, or account support for ConnectAll.org: Please contact InterConnection’s eCommerce Team at (206) 633-1517 or email at:
• support@interconnection.org. Troubleshooting device issues or replacing a defective hotspot device: Please contact Mobile Citizen at (877) 216-9603.
Use the following link to check the service coverage at your location! Click here. Don’t forget to click ‘Select Device‘ in the top-right, then Search for ‘Franklin T9′.
Download and view the Franklin T9 Mobile Hotspot User Guide here.
Read this program’s Terms of Service here.