RCI Warranty and Returns Information

Welcome to the InterConnection-TechSoup RCI Returns page, hosted by InterConnection. We have been a TechSoup partner since 2010, and have provided refurbished computer equipment as a proud partner of the RCI Program since March, 2011. InterConnection stands behind the quality of our refurbished equipment, and will be more than happy to work with you to resolve any problems you might encounter within our warranty period.

Please read the information below to:

  • Learn more about our warranty terms
  • Be sure that you understand our policies, and the rules for reporting problems to us**
  • Find out more about how to contact us to report a problem and get the approval needed to initiate a return (if necessary)

** Please note that InterConnection has policies which require you report certain types of problems or needs within 14 calendar days of receiving your hardware from us. Customers who first contact us after the two-week window has expired will be more limited in what resolution options they have available to them.

If you have any additional questions, please feel free to contact us directly by phone at 206-633-1517 ext 117, or send us an email at (tsg_admin@interconnection.org enter direct email).

Guidelines for returning nonfunctional, damaged, or incorrectly shipped RCI products

Your equipment requested through the TechSoup RCI Program is guaranteed to arrive free from defects and damage. If your product arrives damaged or is incorrect you have 14 calendar days from the date of delivery to report the problem and receive a replacement or refund. Your equipment is further guaranteed for a year from the date your request was fulfilled by TechSoup, to be free from hardware failures. For further information, please see the warranty and returns guidelines below.

Warranty

All Interconnection products distributed through the TechSoup RCI program after May 2, 2014 include a one-year warranty. This warranty covers equipment and component failure.

The warranty period begins on the date that TechSoup processes and fulfills your product request. To find this date, visit the Donation Request History page in your TechSoup account (login required). Locate and click on the Details link associated with your donation request. The shipped date is listed under Product Status.

InterConnection’s warranty covers laptop batteries for the first 90 days only. Check with InterConnection via the contact info below to see whether the warranty covers your battery. Please note: laptop batteries are guaranteed to hold a minimum 1 hour charge for the first 90 days of the warranty period.”.

The warranty does not protect products with problems that occur as a result of installing additional software or uninstalling existing software.

The warranty is void if a third party evaluates or troubleshoots the product.

TechSoup recommends that once your equipment arrives, you inspect your product immediately. Please keep all packaging until you have confirmed the equipment works properly.

Product Support and Returns

If an item is damaged or if you believe it's defective, we will work with you to determine whether we can provide troubleshooting assistance. In these cases, we will contact you to provide troubleshooting and attempt technical support.

If InterConnection is unable to resolve the problem, we'll arrange for the product to be returned at no cost to you and for a replacement to be issued, if these conditions are met:

  • You must initiate return requests by contacting InterConnection.
  • You must receive approval before you send the equipment back.
  • You must return the equipment within 10 business days of receiving approval.
  • InterConnection’s carrier must pick up the returned equipment within the warranty period.

How to Return Equipment

Step 1

Confirm the refurbisher partner. Look for InterConnection's sticker on your equipment:

Step 2

Prepare and have available the following information:

  • Your TechSoup donation request number. You can get this from the TechSoup donation confirmation email or your Donation Status page on the TechSoup website.
  • Detailed information about the problem you are experiencing with your equipment.
  • Your full name, a phone number, and an email address where you can be contacted.
  • The asset number (usually begins with zeros) assigned by InterConnection, as shown in the examples below.

Step 3

Call InterConnection at 206-633-1517 ext 115. We will collect the information listed in Step 2 and initiate your return, as long as the reason meets the terms and conditions of the RCI returns policy.

Step 4

If your equipment is still under its warranty, and the problem with your equipment persists, cannot be resolved, and is warrantable, InterConnection will arrange for the product to be returned at no cost to you and for a replacement or refund to be issued. InterConnection will send you a Return Merchandise Authorization (RMA) email containing instructions about how to ship the product back.

Step 5

When you receive the RMA email, repack the equipment in the original (or otherwise secure) packaging and arrange for the carrier specified in the RMA email to pick it up. Please take care to package the equipment securely.

Step 6

Replacement products will ship from InterConnection within 10 business days after pickup has been verified. If a replacement product is unavailable, you will receive comparable equipment of equal or greater value.

Please note we cannot accept product returns for any reason other than those cited above, including no longer needing the product or accidentally requesting the wrong product.

Please note that to maintain our low administrative fees, we cannot accept product returns for any reason other than those cited above, including no longer needing the product or accidentally requesting the wrong product.

Contact Information

For any questions or concern regarding the information presented above, please contact Spencer McLain at 206 633 1517 x 117 or tsg_admin@interconnection.org. Please note that InterConnection’s hours of operations are Monday – Friday 9:00 – 6:00 PM PST.

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